Politicas de Envíos y Privacidad
How do I make a return?
- Login here with your email and order number or account information! Follow the steps to initiate your return within 14 days of purchase.
- You could also email us at xels.shoes@gmail.com within fourteen days of delivery notice, with your order number and we will provide you with the following steps.
What will the refund method for my return be?
- Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment. Refunds will be issued as soon as we receive your item/s back in perfect condition. We do not refund shipping charges.
Right of Return:
- You may return any products you don’t wish to keep only if products are in the same condition as when you received them.
- We cannot accept returns of products that have been used, are not labeled, or has undergone some damage.
- All items that are returned should include the completed returns forms with the order reference number and contact details.
- All sale items are final sales and does not apply for returns or refunds.
Costs of Return:
- Xels is not responsible for any international shipping or taxes costs that may incur regarding any return or exchange of a product.
Damaged Good?
- If you receive any wrong product or any manufacturing mistake in any of the products you received please contact us immediately at xels.shoes@gmail.com with pictures and an explanation of the damaged goods.
PRIVACY POLICY
Our Privacy Policy establishes the terms in which Xels uses and protects the information that is provided by its users when using its website. Our company is committed to security of all of our users' data. Whenever we ask you for your personal information with which you can be identified, we do ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated so we recommend and emphasize reviewing continuously this page to ensure that you agree to these changes.
Information that is collected
Our website may collect personal information such as: Name, contact information such as your email address and demographic. Likewise, when necessary, information may be required specifically to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to maintain a register of users, orders, and improve our products and services. It is possible that emails will be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and you may unsubscribe at any time. Xels is highly committed to keep your information secure. We use the most advanced systems and we constantly update them to make sure there is no non-unauthorized access.
Cookies
A cookie refers to a file that is sent in order to request permission to be stored on your computer, by accepting this file is created and the cookie then serves to have information regarding web traffic; it also facilitates future visits to a recurring website. Another function that cookies have is that the web can recognize you individually and therefore provide you with the best personalized service.
Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on websites, you do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service.
Control of your personal information
At any time you can restrict the collection or use of the personal information that is provided to our website. Every time you are asked to fill in a form, such as user registration, you can mark or uncheck the option to receive our emails. In case you have marked the option to receive our newsletter or advertising, you can cancel it at any time. Xels will not sell, transfer or distribute the personal information that is collected without your consent, unless required by a judge with a court order.
Xels reserves the right to change the terms of the present Privacy Policy at any time.